Q. What information about my account is kept by you and how is my information kept secure?
A. As part of the order process, the following information is collected from shoppers:
Name, Shipping/Billing Address, Email Address, Phone number, Credit/Debit Card Information etc.
The information we collect is used to fill orders, to contact buyers if they have questions, or to send email with special offers. Customers can opt out of receiving promotional emails by replying to promotional emails with the word "unsubscribe" in the subject line. We use the secure services of Authorize.net for our credit card processing, and we only use your information to run the order, or make a refund. We value your privacy and do not keep your credit card numbers on file.
Q. How do I know it is made with real gold and silver? What is your quality control?
A. Each piece on the website or offered through our affiliates is cast individually using pure 14K, 18K or Sterling Silver casting grain. If a customer has old gold or silver they would like re purposed we can use their recycled gold or silver. This can save money on the cost of a custom piece. Some of the custom pieces made from recycled gold or silver can be seen on our Custom Jewelry page.
Q. What if I want a custom piece made?
A. We are happy to work with our customers to create a one of a kind piece using either their own metal or casting grain..